Shipping policy

Here are clean, professional, and clear policy templates tailored for your online store (Grabido), specializing in home decor, gift items, lamps, and lights.

Since lamps and delicate home accents require careful handling, these policies include specific standard terms to protect both you and your customers.

1. Shipping Policy

Shipping Policy

Thank you for shopping at Grabido (grabido.co.uk). Here are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Time

All orders are processed within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number.
Note: During high-volume periods (such as sale events or holidays), processing times may take slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard UK Shipping: 2 – 4 business days | £3.99 (Free on orders over £35)
Express UK Shipping: 1 – 2 business days | £5.99

(Adjust rates and thresholds to match your actual pricing structure).

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking details. You can track your parcel via our shipping partner's portal using the provided link.

4. Fragile & Delicate Items (Lamps, Glassware & Lighting)

Many of our products (such as lamps, lights, and decor accents) are delicate and require extra care:

We carefully pack all fragile items with protective cushioning to ensure safe arrival.
Please inspect your package upon delivery before signing or immediately after opening.

5. Damaged, Lost, or Missing Items

Damaged in Transit: If your item arrives damaged or broken, please notify us within 48 hours of delivery. Take clear photos of the damaged item and its original packaging, and email them to [support@grabido.co.uk] along with your order number. We will arrange a replacement or full refund as quickly as possible.
Lost Packages: If your tracking indicates that your parcel has been delivered but you have not received it, or if it has been delayed significantly past the estimated window, please contact us immediately so we can investigate with the courier.

6. Wrong Delivery Address

Please double-check your shipping address during checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the buyer. If you notice an error in your address, please email us immediately; however, once an order has dispatched, we are unable to alter the destination.