Delivery policy
Delivery & Costs
Delivered in 2-4 business days.
Our deliveries may be taking a little longer than usual right now. Please bear with us as we are working hard to get your deliveries to you as quickly as possible. We appreciate your patience and apologise for any inconvenience this may cause.
Mainland UK
Free standard UK Delivery on orders over £20 (UK Only)
Standard UK Delivery – £2.80
All Other Areas
Channel Islands – £3.90
Isle of Man – £5.99
Highlands – £5.99
Ireland – £10.99
Northern Ireland – £10.99
Damages
If your order arrives damaged, defective or not as described, please contact our customer service team within 3 days receipt of delivery on 0203 9712 443 or by email info@grabido.co.uk.
The return cost of faulty items will be covered by Grabido. We will offer a replacement and will also collect the faulty product upon delivery of the new one.
Please contact us within 3 working days to resolve the issue of damaged or faulty items.
Shipping returns
To return your product, you should email warehouse team to get the location postcode to send your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.